What our Customers say...

General Testimonials

We love the SERVPRO TEAM! They make wrong things right again.

Hi John, I want to extend thanks to you and your crews for the excellent responses on our calls. It is never pleasant being called out during the holidays, but both Ray and Justin responded without delay. It was much appreciated.

5 Stars!

They came to clean carpets in Richmond which I needed desperately at a complex that I manage. They were here quite a while as I had several apartments that needed to be done. When they were done with the work, every tenant was so very happy with the fresh clean carpets. So happy, that they've renewed their lease. I'm very glad to be working with SERVPRO of New Castle again, even though I'm not in that exact area anymore. Such a great team to do business with! I recommend them with 20 stars!

They did a great job on our home and the best crew of employees I've ever had in our home.

5 Stars!

I give this company a 10-star rating!!! This company has went above and beyond to repair and restore my home back to it’s original state before the accident. They were on time, kept in contact, always willing to help, dependable, very professional and always willing to go that extra mile and then some! I cannot say enough great things about this company! Do not hesitate- give them a call- you will be amazed!! Thank you again Raymond, Tony and the SERVPRO Team!

5 Stars! Outstanding work. Highly professional. Kept me informed every step of the way. We couldn’t be happier with the outcome.

5 Stars! 

Everyone I dealt with at SERVPRO were professional and courteous throughout the entire process. I was dealing with this from another state to assist a family member and it all worked out to our satisfaction. I would highly recommend SERVPRO of Henry and Randolph Counties, IN.

From start to finish, SERVPRO were excellent. Everyone was very professional, and we were very confident that the work would be done to a very high standard. I really want to say a big thank you to Tony, who came straight out on Saturday evening, (During the NCAA Final Four game) to check out our emergency and make sure everything was safe. We were fortunate that our mitigation did not need to be done that evening, even so SERVPRO were here a day or so later to start work. I would highly recommend this SERVPRO team. Superior work and excellent customer service, plus I was very pleasantly surprised when the bill came. Thank you!

This SERVPRO team is amazing from A-Z. The initial call I made, I talked to Ray. He came right out to look at the situation. He was polite, very organized and helpful. Tony came out right away to take care of the cleanup. He was professional, organized and kept me informed of the progress of the clean up. The end of the cleanup Tony and Holli went over every detail. This SERVPRO team was very detailed, respectful of one’s property, and helpful. I will call them again if anything else arises.

Quality, Timeliness, Customer Service

Outstanding company! They were amazing and on time. Couldn’t of asked for a better service!


Super great team of individuals. SERVPRO showed up within a couple of hours from the time I called them. There was a bit of communication concern during the holidays which was expected. I called Ray after the holidays and they were here on time to finish everything I needed and expected. Very professional and considerate of the situation that I was going through. I can't thank them enough for everything that each person did to make my house feel like home again!! Thanks again Ray, You have one amazing team working with you!!

I have enjoyed doing business with this SERVPRO several times. Always satisfied.


SERVPRO did a great job for us. Many thanks to all the workers...!!


Great work! Very responsive and great to work with.

Excellent crew and company. John communicates every step of the way and guides you through the process. Super fast. Showed up and were ready to complete the task before the insurance adjuster! Thank you SERVPRO. 5-Stars!

"This is by far the best team to do the job. Thanks for all the help when needed."

"They are a great team & have been there for us when we needed help. I can highly recommend them!"

Great company and great guys!

SERVPRO has done outstanding work for me, and my family (including my parents) over the years. Thank you for being completely professional in every aspect of your service! The local owner, John Mantor, has become a great friend and referral partner in the last few years, stemming from the initial client relationship. SERVPRO will continue to receive my business and referrals.