What our Customers say...

Testimonials

5-Stars!

Great work! Very responsive and great to work with.

5-Stars!

SERVPRO helped me in what was a difficult time. My mom was in the hospital, and her home needed a specialized cleaning. They were quick and efficient. I couldn't face doing the work myself, and honestly, it probably wasn't safe for me to do it either. I trusted the team and was not disappointed.

They were very professional and explained everything to me very well and tried to do whatever they could to help me.

5-stars.

I work hand in hand with SERVPRO. I also have had to use them. On both spectrums You couldn't ask for a better group of people. Their goal is to please you and they go out of their way to do so. I would recommend them to anyone on earth.

5-stars!

I contacted SERVPRO for carpet cleaning. Very professional and courteous on-site support. On-time for the appointment and area was remeasured to ensure proper charge. I very much appreciate their explanation of service and price value for cleaning. I will use this service again! Tony & Adaira were courteous & professional. Very happy with service.

5-stars!

I contacted SERVPRO for carpet cleaning. Very professional and courteous on-site support. On-time for the appointment and area was remeasured to ensure proper charge. I very much appreciate their explanation of service and price value for cleaning. I will use this service again!

I'm a property manager and have worked with the team at SERVPRO, New Castle for over 3 years. I've never had an issue with their work, their service, or scheduling. They are consistently an awesome group of people to work with. Their work is excellent. Once or twice I've mis-scheduled, they don't even get mad when I need to change an appointment! They are friendly each and every time I call! 5-star review!

I took over management of a commercial building that was to be sold. Going through sales process, it was discovered that the building had a severe mold problem. SERVPRO of Henry and Randolph Counties was contacted to give us a quote and ultimately perform the mold remediation. Throughout the whole process, John and his crew did phenomenal work. John was so easy to work with and communicate with throughout the whole process. SERVPRO has been so accommodating to different situations that arose during the work. I would highly recommend John and his team to anyone. 5-stars!

5-stars! I've had the SERVPRO of Henry and Randolph Counties team work for me at both my home and my office. At home we had a plumbing leak that left a mess which they made completely disappear. At work they cleaned the carpets and removed all traces of the foot traffic through our office. The team is professional, on time and they do what they say they will do. 

5-stars! You can't beat the service & professionalism offered by the Henry County SERVPRO team. They go above & beyond when providing carpet cleaning & extraction services. Response time is excellent, pricing is great and followup is exceptional. I've relied on them for years & I've always been pleased. 

Excellent crew and company. John communicates every step of the way and guides you through the process. Super fast. Showed up and were ready to complete the task before the insurance adjuster! Thank you SERVPRO. 5-Stars!

5 Stars! Professional and thorough

John M. is one of the greatest business people I know. He TRULY cares about his job and the people that work with him!

"This is by far the best team to do the job. Thanks for all the help when needed."

"They are a great team & have been there for us when we needed help. I can highly recommend them!"

"They did an amazing job in our crawl space & cleaning up the mold issues we had. Call them. You won't regret it."

"I was impressed with the completeness of your service. You did not stop until the problem was completely taken care of."

"We've already started recommending you and your company!!"

"John Mantor and SERVPRO are great at keeping our carpets clean."

“There is no other place better to use to have your carpets cleaned!”

“I have seen first hand the work done by SERVPRO. They do amazing work and have very professional employees. I would highly recommend John Mantor and his team.” 

John Mantor and his Henry Co. SERVPRO Team are the highest service and quality. Have used John for mold, crawl space water and closing holes in foundation and even carpet cleaning. Always A+!!

All I could say is: Thank you!!! I had a situation where a home inspector said there was "mold like substance" in the crawl space. The potential buyers were naturally concerned and now I had to deal with it. SERVPRO's Raymond Dickey came out, took a look, and gave excellent advice and council. It was clear that they were not trying to take advantage of the situation, which many companies where going to... I really couldn't be more impressed with the honest assessment and professionalism! Thank you Raymond Dickey, and Thank you SERVPRO!

SERVPRO's service is truly unmatched. We needed their help to clean up one of our rentals, but we were having an issue getting the power turned back on. SERVPRO came out with their own generators to start the job! I couldn't be happier with the service we have received!

SERVPRO came to Action Staffing this past summer to help us create an ERP (emergency readiness program) all of the employees were very informative and a pleasure to work with. Now, we have a nice organized binder (for free!) With all of our emergency contacts in case we ever should need them in the future. SERVPRO keeps a copy as well so all I have to do if our office floods is call them, then they handle the rest!! How cool! By far the best and most professional in New Castle.

The SERVPRO crew went above and beyond their duty in delivering a flawless restoration of furniture from heavy smoke damage. An heirloom piece was saved and I can't thank them enough! 

Great company and great guys!

I've had these guys work in my home and in my office. They're the best. 

John and his staff are thee vs me. They always provide excellent timely service with a smile! Excellent work ethic and customer satisfaction is a top priority.

We got our carpets cleaned and they look awesome, highly recommend!!

Not sure what else they could provide, very thorough. Seemed to be very professional and courteous. Highly recommend. 

Prompt, on time. They did a good job. 

Great company and Ray’s a great guy! All of the SERVPRO employees are!

Ray helped us with our church parsonage carpets. He was very professional and did exactly what he said he would do. Your company is blessed to have him represent your company. Thank you, Ray!

We reached out to SERVPRO when we moved into our new office. They did a comprehensive Emergency Readiness Profile for us and helped us locate all of the key parts of our new space. We now know what to do if an emergency happens. They delivered this information to us in a bright green folder so that it's super easy to find. We really appreciate this free service they provided for our business. 

I was very satisfied with the service and results that we received from SERVPRO. Mr. Bell was very thorough and meticulous about the process. He and his assistant were very professional. Highly recommended. 

We were very happy with your service and recommend you to everyone. 

Exceptional
Excellent workers Justin Brown, Tony Bell, Holli Poe. Professional, courteous, and answers all questions that you many have. We had quite the water damage issue. Following a storm and when they left it was just like what they say, "Like it never even happened." Well done and everyone should use SERVPRO of Henry and Randolph Counties. 10 stars.

Thanks again! Your guys were great, appreciate them not letting us have to do this twice. Room looks fantastic and I didn’t have to touch it. The carpet looked brand new when they left, we’ll probably just shampoo it and keep it. They minimized the dust going into the rest of the house... Definitely better than I could have done. All of you are on my A list and I’ll continue to send my business your way. We’ve had a mess from Dec. 28th 2018 if I had to do it over again I’d have you a call on day one.

Very professional and helpful. I will recommend to others. 

I took mom by the house today to see the progress. I just wanted you to know that your workers were so kind and so gracious to mom and I. They were working diligently but took just a moment to tell us the progress they had made. I wanted you to know how much mom and I appreciate their attention to detail and especially their compassion in a difficult situation. I spoke to the guy we have mowing mom’s yard today  as well and he made the comment to me that he had noticed how tidy the clean up crew has been. We had told him a few weeks back to be careful with his mowing equipment since there might be a lot of debris.   He told me that there hasn’t been anything  that he has needed to pick up or move around the dumpster or anything in the yard for that matter. I wanted to pass on that compliment.  Thought you would appreciate knowing  that we are very thankful for the excellent work you and your crew are doing.

Everyone one we've worked with at SERVPRO has been 100% amazing. My parent's house took on about 120,000 gallons of water (not exaggerating) and my father has a lot of collectibles. They were able to save pretty much everything. They've basically guided us through and managed everything through this process. Don't call anyone else before you talk with them first. It will save you a bunch of headaches and frustration in the long run!

Thank you for being so professional and doing a great job. I was very impressed with how quickly Ray responded and took care of my basement. I highly recommend your company/team!!!

We would like to thank Ray Dicky and his crew at SERVPRO. Very professional group of young men. We had a fire and lost a lot of things. Lucky enough half of the things we could try to salvage. We wash things down in Dawn dish soap vinegar and everything else we could think of but still had an odor. As you know if you are out of work and money does not flow in for your weekly paychecks, times can get tight. They were very fast and friendly. Absolutely amazing on Ray's knowledge, and the employees' fast and courteous work and efficiency. He also came in on his day off to put things in the ozone room to deodorize them so that we would not lose any days at work. Bless you and thanks for you all going out of your way to make this all happen.

SERVPRO got me scheduled extremely fast and did an awesome job. The staff was very professional and polite. Highly recommend!

I have used SERVPRO on many jobs and they are always professional! Highly recommended!

As a contractor (Tabor Roofing & Construction), I run across situations where I am remodeling a bathroom/kitchen or replacing a bad roof and find mold that sometimes is not visible before the demolition is done. I can always count on SERVPRO to come to the job quickly to safely remove the mold. I get peace of mind knowing that the mold is eradicated properly before I begin building back the bathroom/kitchen or roof. They truly make it, "Like it never even happened."

Thank you once again for your service, kindness and help. You guys were all great!! 

These people are a real class act- professional, courteous, friendly and they really care! When we lost our house to fire, they treated us as if we were a family member. They went over and above the call of duty. I can't say enough good things about the whole crew. If you need these kind of services, then look nowhere else. These are the people you need! Thanks again for all you have done for us. You were a true blessing in a terrible moment in our life. YOU GUYS ROCK!!

SERVPRO is a great company to work with. John Mantor is professional, as well as being a good guy in general. It's nice to have the strength of a nation-wide company combined with a dedicated local owner. I would highly recommend John and SERVPRO if you are unfortunate enough to encounter fire, water or mold damage. They will do a great job! 

Great Service!

Very pleased with the work performed. The guys did a great job and were professional. We would call them again! 

This franchise is wonderful....the staff is courteous and professional, and explains everything they do....in office, on the phone and on site.

I am very satisfied with the cleaning of our carpets today. SERVPRO's people are also very professional. 

I was very pleased with the promptness of coming to take care of my situation. The workers were helpful and careful for my home, I was well pleased with all of their kindness and I will highly recommend them to others. 

Great Job! Clean and polite, grateful for their work. 

Tony, understood not only the restoration work necessary to mitigate the water damage, but the personal side of the situation. We couldn’t have asked for a better experience.

SERVPRO cleaned up two major water leaks in our 94 unit facility in a very timely and professional way. We couldn't be happier. 

SERVPRO was by far the best thing that had happened to me lately in the area of home clean up. I felt overwhelmed by the aspects of cleaning before the holidays, when I was not able to do it myself. They were by far the best company for the job that I had ever found. They were all very professional. 

The SERVPRO people and manager did an excellent job, I would refer SERVPRO to other people and or companies. 

I needed to prepare my home for possible sale by downsizing on many accumulated items, and thoroughly cleaning the house. SERVPRO did an outstanding job on several cleaning needs. The power washing on the north side of my home was very good. Drapes were taken to be cleaned, and a fireplace and bathroom were carefully sanitized. All my carpets were cleaned and sanitized by Ray and his crew. Careful effort was taken to ensure that no furniture, walls or doorways were damaged. 

When two realtors came to see my house for possible sale, they both commented to each other on the super job on my house. They wanted to know who did the fine work for me and suggested to each other that they, too, would use SERVPRO in the future. 

SERVPRO has done outstanding work for me, and my family (including my parents) over the years. Thank you for being completely professional in every aspect of your service! The local owner, John Mantor, has become a great friend and referral partner in the last few years, stemming from the initial client relationship. SERVPRO will continue to receive my business and referrals. 

I had major mold in my home in a couple different rooms. Ray had the mold cleaned up in less than an hour. Ray really did make it 'like it never even happened'. 

Truly your services are so needed & your representatives are very professional & work very diligently to get the job done. Thank you so much! 

The employees were quick and thorough. They worked hard to help protect our home. We were very impressed and would recommend them to anyone! 

We recently had the SERVPRO team come to our store to have the carpets cleaned. The men that came were very professional and they got the store cleaned in a reasonable amount of time. I was able to close the store and leave them there to clean, and come back later. They proved to be very trustworthy workers. The next morning the carpet looked and smelled great! Overall, the service we got from SERVPRO was satisfactory and professional. I would highly recommend this business to others and will continue to do business with them in the future! 

SERVPRO has cleaned several homes for us. They are prompt to come to the homes and clean carpets. We took an area rug to SERVPRO to clean and it looked new. SERVPRO will enter the home with booties over their shoes. We will always use SERVPRO and we tell others about their good work. They are kind and polite. John Mantor is a very nice man, we give the company 5 stars. 

I used SERVPRO of Henry and Randolph Counties for a mold remediation project at my home. They are amazing to work with. I felt totally comfortable with the whole process and had no issues with them working when I wasn't home. I recommend SERVPRO to all my friends and family. Thank you, John and your entire team for helping me during a stressful time. They are the best. 

We, at Hinsey-Brown Funeral Service, have had the privilege of using John Mantor & SERVPRO in the capacity of carpet cleaning. Our two facilities total approximately 20,000 square feet of carpet, which experience considerable foot traffic. The quality of work, attention to detail, and competitive pricing have been exemplary. 

Fortunately we have not had to address a water/fire/mold problem, but given the aforementioned qualities, would not hesitate to call and/or recommend John & his company!

I am a home inspector in East Central Indiana. In our business we frequently find damage to homes from water intrusion, leaks and poor workmanship. The result from the water is sometimes mold growth. We have seen the work of SERVPRO for several years and are always impressed by the work they complete. 

John and the employees of SERVPRO are very knowledgeable, well dressed and very professional. I would highly recommend SERVPRO for any clean ups. 

I am Kevin, the owner of Clean N Simple Commercial Cleaning. SERVPRO and Clean N Simple do similar but different aspects of cleaning. I refer a lot of business their way in areas of specialized cleaning we do not do. I always feel confident that the staff at SERVPRO would treat those referrals the same as I treat my customers. They always do a great job, courteous, professional and kind. Not only do they do a great job with their customers, but they are active in the community and are always willing to lend a hand to a business that needs some help. Thank you SERVPRO for all you do.  

Serious Crawlspace issues...John's SERVPRO team came in and made it look like nothing even happened. He worked with our insurance company-made it so easy. If I have questions about anything I can call him. If he can't help you, he'll refer someone dependable that can. 

I have hired the local SERVPRO team to clean my carpets for several years. They are professional from the word go! You set the appointment, they arrive ON-TIME, they check to make sure you are happy with their work, and then they are on their way. The cost is very reasonable and makes the idea of doing the work yourself seem like a really dumb idea! 

I know that the primary business of SERVPRO is fire and water damage clean-up. I do take comfort in knowing that if I ever do face such a disaster - there's a team led by John Mantor ready and available to help me. They really do make things 'like it never even happened'!

Extremely happy with SERVPRO the boys, Adam and Justin, have done a wonderful job. We have pets and they made the carpet look brand new. They have done both our houses and we would have them back again and the SERVPRO price is reasonable.

 

“I called SERVPRO on the recommendation of a friend for carpet cleaning when I bought my new house. They were able to get the small stains from previous homeowners out of the carpet and I had peace of mind knowing, while moving my stuff in, that the area was clean. The professionalism and price was amazing. Thank you for the great work!”

 

"I have used SERVPRO for many different jobs over the past few years. Including having them clean carpets, repair water and mold damage, post construction cleanup, cleaning and disinfecting rental units and even removal of a raccoon nest! John Mantor and his crew are always professional, polite and knowledgeable. I highly recommend them for all your restoration needs!"

“We have called SERVPRO of Henry and Randolph Counties on multiple occasions. Each time, regardless of the need, SERVPRO is quick to our facility and the crew is friendly, efficient and knowledgeable. We know each time we call, we will receive the same care and quality as the first time we met.”

 

“At Glen Oaks Health Campus, we had a pipe burst in our dining room on a Saturday causing problems for our residents and employees. SERVPRO of Henry and Randolph Counties was called and had arrived to our facility within 45 minutes. There was significant water damage and the entire tile ceiling had caved in. SERVPRO extracted all of the water and set up their drying equipment – and the place was completely dry within 3 days. SERVPRO was extremely efficient, professional, and did everything they could to stay out of the way of our employees and mostly, our residents. We have used SERVPRO at our facility many times and they exceed our expectations every time. SERVPRO really does make it 'like it never even happened'. Thank you, SERVPRO!”