Recent Posts

What To Do When Water Enters the Basement

7/17/2021 (Permalink)

Flooded basement Finding water in your basement can be an unexpected and scary event.

Finding water in your basement can be an unexpected and scary event. When or if this happens, knowing exactly what to do can make all the difference. 

Although you may be inclined to try and resolve this situation on your own before calling for help, most don’t realize that this can be a hindrance to the clean-up process and can also be very dangerous. Without knowing it, you can cause harm to yourself, additional damage to your home, or even stall a potential insurance claim. 

SERVPRO of Henry and Randolph Counties knows exactly what to do to ensure further damage is not done, and that the restoration process is started in the proper manner. The team will work with you to make sure you are safe and ease any concerns you may have throughout the entire process. 

Upon finding water in your basement, immediately call SERVPRO of Henry and Randolph Counties. SERVPRO is always available, with 24/7 emergency hours, and will work diligently to extract the water from the area before it leads to mold or causes damage to walls or other surface areas. 

SERVPRO of Henry and Randolph Counties understands that finding water in your home can be an alarming time. It is important to stay calm and always call a professional to help. Let SERVPRO be there for you in your time of need!

SERVPRO Follows Core Values to Provide Great Service

6/30/2021 (Permalink)

Ripped paper with the words "Core Values" written undeneath. To ensure each SERVPRO employee understands the company standard, the team follows a list of core values.

SERVPRO of Henry and Randolph Counties takes pride in the work and service they provide for their customers and community. To ensure each SERVPRO employee understands the company standard, the team follows a list of core values. Those values include Be the Brand, Company Growth, Quality Work, Wow the Customer, and Team & Community.

To Be the Brand, team members are expected to be honorable and earn the customer’s trust. By earning their trust, customers will feel more confident in SERVPRO when disaster strikes in their home.

Company Growth is done by setting and achieving goals, diversifying services, and taking initiative. SERVPRO trains team members to be the best in their field, providing services you can have confidence in.

Quality Work and Wowing the Customer go together with one another. SERVPRO of Henry and Randolph Counties treats customers like royalty and provide second to none restoration and cleaning services. The team strives for perfection to keep customers happy and exceed expectations.

Lastly, SERVPRO of Henry and Randolph Counties strives for Teamwork and Community activism. The team participates in local organizations, charity events, and networking chapters. SERVPRO sees themselves as an extended family to one another, forming a bond more intense than simply a team.

Should you find yourself victim to a disaster in your home or business, don’t panic- call the team at SERVPRO! When you work with SERVPRO, you know you’ll be working with a trustworthy team, dedicated to quality service and community involvement. They will be sure to make your disaster, “Like it never even happened.”

How It’s Done: SERVPRO’s Water Remediation Equipment

5/12/2021 (Permalink)

Flooded floor prior to performing water remediation services. Extraction processes represent the most effective method for moisture removal

SERVPRO of Henry and Randolph Counties understands that staying up to date with the right equipment is vital within the Cleanup & Restoration industry. The trained team of professionals are able to make a difference in every service performed. SERVPRO ensure to always deliver the right service needed for clients.

SERVPRO’s team is trained to understand temperature and humidity levels within the structure with a Thermo-hygrometer. This allows them to perform psychometric studies where the air conditions are measured within the structure to ensure a proper atmosphere for effective drying and restoration process.

Locating the affected areas after water damages occur can be a complicated process due to moisture being easily absorbed within the structure and other contents. The SERVPRO team makes sure to use the right moisture detection devices to identify the structures damage. This will show the damage to carpets, baseboards, and walls as well as the moisture content of the different materials found in a home.

Extraction processes represent the most effective method for moisture removal. This is why the team at SERVPRO makes sure to provide emergency mitigation services with extractors. The air moving equipment is then used to increase the airflow on the surfaces, allowing the moisture in the air to increase.

SERVPRO of Henry and Randolph Counties is here to help you with any water disaster situation. We are known to be faster to any sized disaster and will guarantee you that we will make it, “Like it never even happened.” Give us a call at 765-575-8654!

Water Damage Restoration Timeline

5/3/2021 (Permalink)

Home with flooded and damaged floor. Water damage is known to be a trigger for bigger disasters in your home.

Water damage is known to be a trigger for bigger disasters in your home. For your peace of mind, SERVPRO of Henry and Randolph Counties’ team are experts in providing quality service in water damage restoration. SERVPRO understands that your first instinct might be to clean up the mess, but you must understand that water disasters happening in your home are delicate due to their involvement with electric, sewage, and mold.

For this reason, SERVPRO is faster to any disaster and will provide you with clear timeline for restoration procedures. SERVPRO provides tailored solutions for each specific condition that could happen.

Fast response is vital for these types of disasters in order to reduce further damage and items lost. The SERVPRO team makes sure to start mitigation services as soon as possible. The team will evaluate the depth of the problem and ensure quality restoration services.

After the evaluation, a trained member will walk you through the entire restoration process. When water disaster happens, first thing to do in order to minimize the damage and lower your claim costs is to perform inspections on items from the source of the damage outwards.

SERVPRO will then begin restoring the damaged area, ensuring efficiency through state-of-the-art restoration techniques from trained professionals that will make your home look “Like it never even happened.”

Should you find yourself with a water disaster in your home, fear no more and contact the professionals at 765-575-8654. SERVPRO of Henry and Randolph Counties is available 24/7 to provide quality services no matter the damage.

Why SERVPRO- Stephania’s Story

4/28/2021 (Permalink)

SERVPRO employee Stephania smiling at camera Team member Stephania takes pride in serving her community and customers well.

A typical day for Stephania, SERVPRO of Henry and Randolph Counties Office Manager, can include performing tasks regarding customer service as well as helping organize the schedule for current jobs. She is committed to SERVPRO’s mission of serving the community for a safer environment.

“We help customers get through some bad times. We cannot change what happened, but we can make it better,” Stephania explained. “They don’t always know what all is involved, when a fire or water damage happens, we arrange for additional services as needed.”

Stephania believes that SERVPRO of Henry and Randolph Counties is a family she enjoys being a part of. The work that we perform as a team would not be possible without each one of our team members and their commitment to satisfying our client’s needs.

In addition to her primary job duties at SERVPRO, Stephania served in the Army for 6 and a half years. She is involved with Cub Scouts, Scouts BSA, and the Mooreland Friends Church community. Stephania spends her free time with her dogs and enjoy hobbies such as hiking, camping, backpacking, and running.

The team at SERVPRO of Henry and Randolph Counties thanks Stephania for her service to her country and commitment and hard work to the team’s mission in making the community a better place!

Fire Recovery Process and Timeline, Part 2

4/21/2021 (Permalink)

Alarm clock on fire Within eight hours of the SERVPRO team being on-site, we make sure to communicate to you what will be done to restore the damage.

After a detailed explanation of the cleaning process is given, the SERVPRO team begins pretesting items for restorability. We work from the source of the damage outward to minimize additional damages and lower claim costs.

The SERVPRO of Henry and Randolph Counties wants to make sure you have peace of mind after a disaster has happened. Within eight hours of the team being on-site, we make sure to communicate to you what will be done to restore the damage.

Following the verbal briefing, SERVPRO will work efficiently to insure your property looks “Like it never even happened.” Trained professionals begin performing quality restoration techniques that will help you regain control of your home again. After a successful day of work, a final walk-through is performed to ensure your expectations for the restoration process were met.

If you find yourself in a house fire situation, don’t stress about the mess! Give SERVPRO of Henry and Randolph Counties a call at 765-575-8654. We are “Faster to any sized disaster” and are available to help 24/7.

SERVPRO Provides Reliable Service to Small Businesses

4/21/2021 (Permalink)

Cleaning Supplies in a blurred image setting. SERVPRO strives to establish a trusting relationship with all the businesses we serve.

SERVPRO of Henry and Randolph Counties has served many businesses in the community, performing different services to help them remain ready to serve their customers. SERVPRO of Henry and Randolph Counties strives to establish a trusting relationship with all the clients they serve.

SERVPRO believes a good reputation along with great services allow them to be the team businesses call when a disaster happens. They strive to be known as a reliable and flexible team to work with that adapts to your schedule as needed.

SERVPRO of Henry and Randolph Counties understands that your commercial property is the face of how you perform business. Therefore, they are here to provide you with commercial building restoration as well as cleaning services that will help your property stay clean, even after disaster happens.

If you are afraid of what could happen if a disaster strikes and you are not there, learn more about SERVPRO’s emergency readiness profile! With this profile, they will develop a complete review of the important items to pay attention to as well as the vital information needed to have any emergency under control.

If you need your business to stay in the best condition possible, do not hesitate and give SERVPRO a call at 765-575-8654. You will have a team that cares about you and will help with what you need.

Look for Heavy Rainfall Leading to Mold

4/13/2021 (Permalink)

Mold growth in the corner of a home. After a heavy rainfall or accumulation of water, mold can pop up anywhere in your home.

SERVPRO of Henry and Randolph Counties would like to insure you are aware of the potential health effects mold can bring. After a heavy rainfall or accumulation of water, mold can pop up anywhere in your home. It’s important to understand mold can rapidly spread and is a serious issue that must be treated as soon as possible.

When you spot mold in your home, make sure you stay out of affected areas. It is important to turn off all HVAC systems and fans, to avoid respiratory problems to any children and the elderly in your home. The next step is to contact the professionals for mold remediation services.

SERVPRO of Henry and Randolph Counties will provide an inspection and assessment of your property to find mold spots. With our specialized filtration equipment and mold containment procedures, we then treat the source of the mold.

The mold remediation process consists of the necessary removal of mold-infested materials and surfaces, which can include drywall and carpeting. In the end, depending on the level of damage, restoration may include repairs and reconstruction of certain areas.

For SERVPRO of Henry and Randolph Counties, the safety of the community is vital. We are always ready to help you with 24/7 emergency services. If you find yourself with mold issues after a heavy storm or house flood, do not hesitate to give us a call at 765-575-8654. Let us make it “Like it never even happened.”

Fire Recovery Process and Timeline, Part 1

4/2/2021 (Permalink)

Clock on fire SERVPRO provides a clear timeline of the Emergency Fire Damage cleanup procedure.

It is never ideal for anyone to experience a house fire. SERVPRO of Henry and Randolph Counties’ team of professionals provides quality service for fire disasters if they occur. SERVPRO provides a clear timeline of the Emergency Fire Damage cleanup procedure. We aim to get as close to this timeframe as possible.

After learning about said fire, we make sure one of our professionals is in contact with you to decide the services you need. We will have a team of professionals on the way to your home as soon as possible.

When a fire occurs, it’s vital to determine how much damage has occurred from the event. The SERVPRO team makes sure that within the next four hours of on-site arrival, we are performing mitigation services to ensure better restoration results.

Following mitigation services, a trained member of the on-site team performs a step-by-step explanation of how the restoration process will be done. We want to make sure that you understand what will happen and can trust us with your belongings.

Stay tuned for part 2 of SERVPRO of Henry and Randolph Counties fire recovery timeline. Should you find yourself victim of a house fire, call SERVPRO of Henry and Randolph Counties at 765-575-6854. We’ll make it “Like it never even happened.”

Helping Businesses Through COVID-19

3/31/2021 (Permalink)

Gloved staff cleaning counter with rag. SERVPRO of Henry and Randolph Counties has spent the last year helping businesses through the many cleaning and sanitization protocols brought on by C

SERVPRO of Henry and Randolph Counties has spent the last year helping businesses through the many cleaning and sanitization protocols brought on by COVID-19. During these challenging times, cleanliness is key to ensure business operations don’t come to a stop.

With many businesses struggling, SERVPRO’s team contributed to the community by providing deep cleaning services for many businesses. SERVPRO provided daily disinfections for the Henry County YMCA, as well as disinfections services for first responder vehicles in our area as a way of appreciation for their dedication. By using SERVPROXIDE, the company’s proprietary disinfectant, we are able to fully sanitize the facilities and equipment to ensure that companies around the county are working hard towards a safer community.

SERVPRO of Henry and Randolph Counties is proud of being able to perform necessary bioremediation services throughout the pandemic. The team makes sure to closely follow CDC guidelines, providing with the best cleaning products available along with a specialized team to show our commitment to a better community.

If you find yourself in a disaster, let the SERVPRO team give you peace of mind for your business. With our services, we offer cleaning services that can range from carpet cleaning to biohazard contaminants removal. When it comes to cleaning and decontamination, leave it to the professionals! Give us a call at 765-575-8654.