Recent Posts

Spring Storms: More than just ‘April showers’

3/20/2019 (Permalink)

As spring settle in, here in the Midwest we know that means spring storms. Here’s a guide from SERVPRO of Henry and Randolph Counties to help prepare for storms and repair from storms if needed.

Before the storm: Make sure your roof is in good condition. If you notice loose shingles, contact a roofing contractor to get them repaired. Be sure that all winter debris is cleared from your gutters, drains, and downspouts. Trim your trees from any hanging limbs that may damage your home or automobiles. If you hear reports of threatening weather coming, do a quick scan of your yard and put away lawn chairs, yard equipment, toys, and delicate lawn ornaments.

During the storm: Stay indoors if possible. Make sure that you have a safe place to stay if there is a tornado. A windowless, indoor room or a basement is preferable. Keep battery-operated flashlight handy and make sure your cell phone is fully charged. Don’t attempt to assess any damages until the storm has passed.   

After the storm: The team at SERVPRO of Henry and Randolph Counties is here to help you if spring storms damage your home. If you experience flooding, we can help you dry things out and can prevent mold and mildew from taking over. If you have damage to your home, call us and we will connect you with trusted contractors who can help. We’ll make it “Like it never even happened.”

Giving Back by Serving Friends and Neighbors: John’s Story

3/20/2019 (Permalink)

SERVPRO of Henry and Randolph Counties franchise owner John Mantor and his wife Delmy had always wanted to own their own business. They were introduced to SERVPRO by a friend, and after comparing franchise options and aligning them with family and lifestyle priorities, John and Delmy quickly discovered that SERVPRO was the perfect fit for their family.

John’s typical day at SERVPRO may feel like a whirlwind to onlookers, but he appreciates the opportunity to serve others and so he accepts the whirlwind that comes with this opportunity. No two days are alike. John’s busy days include scopes and estimates for potential clients, staff training, and helping clients with disasters.

“I love working with the public. It gives me great satisfaction to assist them to get their property back to "Like it never even happened."” John shared. “My customer is often distraught, but I know I can help them get through this situation.”

In one instance, John had an elderly couple who experienced extensive water damage. Water damage is difficult enough, but to compound the problem, there was also hoarding going on. It took several months to remove trash and debris, and then clean and sanitize the structure so that it could be rebuilt. In the end, this SERVPRO client had a beautiful home once again.

“It was an amazing transformation, and I am so glad we were able to help them!” he expressed.

John has had several instances where he was able to help family and friends in moments of distress. From a gallon of paint spilling over in a car’s interior to assisting when a trauma scene cleanup was required, SERVPRO of Randolph and Henry Counties has been there to help.

John loves working for SERVPRO of Henry and Randolph Counties and appreciates the great system that SERVPRO provides and the flexibility his job allows.

“Spending time with my family is very important to me. Serving God and living for Him is my most important endeavor,” he expressed. “I enjoy playing and watching sports and coaching baseball.”

John is able to balance family life and his church life, while still allowing time to work with teens through Babe Ruth baseball programs and serving the children of the community through the Breakfast Optimist club. He loves giving back to the community where he works and lives!

Spring Cleaning… For Your Business

3/12/2019 (Permalink)

It’s spring cleaning time. And while spring cleaning is usually associated with cleaning a home, SERVPRO of Henry and Randolph Counties reminds you that your business may need a cleaning, too. After a long winter of salt, precipitation, and rampant viruses, your business is likely in need of a thorough clean-up. As you get ready for warmer temps, here are some tasks to tackle:

  1. Squash the stench. That smell is coming from somewhere, but you are afraid to find out where. SERVPRO’s team of experts is trained to identify and eliminate offensive odors. Often, the odor can be identified and removed without a trace using our odor removal products and equipment.
  2. Get rid of mold and mildew. Many times, that strange smell has to do with mold and mildew. Reach out to SERVPRO of Henry and Randolph Counties and we’ll stop by for an assessment of your property to see if you have a mold problem. If you do, we have the solutions to help get things dried out, clean up the mold, and remove the musty smell.
  3. Banish bacteria. It seems everyone has been sick this winter, and if you’re serving the public, those bacteria may be lingering around. Take precautions by having SERVPRO of Henry and Randolph Counties stop by to thoroughly disinfect your facility. SERVPRO uses an all-natural disinfectant process for the air and surfaces.
  4. Clean those carpets. Keeping things clean reflects on the reputation of your business. Having salt-stained carpets leading into spring and summer months doesn’t send a good message. Contact SERVPRO of Henry and Randolph Counties to get a carpet cleaning that’s customized to your flooring type and the type of traffic it sees.

As you take on spring cleaning for your business, remember that you’re not alone. The pros at SERVPRO of Henry and Randolph Counties are here to help. Give us a call at 765-575-8654 or contact us online

After the Fire: Helping with the Details

3/6/2019 (Permalink)

You just experienced a disastrous fire. The last thing you want to do is spend hours hassling with details and paperwork. SERVPRO of Henry and Randolph Counties understands the headaches that can come with a fire, and our team is here to help alleviate as much stress as possible and make it “Like it never even happened.”

Working with insurance. Because SERVPRO of Henry and Randolph Counties handles fire restoration on a regular basis, we can help you work with your insurance company. Our goal is to help you get what you need in a timely manner.

Preferred partners. Over our many years of experience, we have developed relationships with other partners to help your project get completed. For example, we have partnerships with fabric restoration specialists who can help with clothing and linens and electrician contractors who we can call on to help when wiring needs arise. We’re on a first-name basis with other reputable companies and you can trust that you are in good hands. However, if you already have a company you like working with, we’re glad to work alongside them as well.

Personal service. When you’ve experienced a tragic fire, you don’t want to be treated like a claim number. You want to be treated like a human being. SERVPRO will learn your name and find out how we can best serve you in your time of need. There are no “silly questions.” We want you to ask us about what’s on your mind so we can serve you better. We’re more than a restoration company. We’re members of this community, and we care about you.

Are you an insurance company who needs a trusted partner who will take good care of your clients in the event of a fire? Reach out to SERVPRO of Henry and Randolph Counties and request a personal tour of our restoration headquarters. We’d be glad to show you around and find out how we can best serve you. Call Diana at 765-575-8654 to set up your appointment.

Putting Hands and Heart to Work: Diana’s Story

2/28/2019 (Permalink)

Office Manager Diana Hill puts her hands and heart into working for SERVPRO of Henry and Randolph Counties. Sure, Diana answers phones, handles paperwork and coordinates job audits. But often Diana is also involved in the production work of the personal items that are brought to SERVPRO. This includes hands-on monitoring, cleaning, and keeping an inventory.

Diana’s love for people helps her embrace the variety of tasks that come her way. She has many interesting stories about clients she’s helped, including a skunk that sprayed a dog who then ran throughout a home leaving the “skunk smell” everywhere. She also recalls helping a rental property owner remove smoke and pet damage from a property so it could be sold.

Diana knows better than anyone the difficulties faced after a flood or fire. Her extended family has had two separate instances where SERVPRO’s expert services were needed. In one instance, what some might consider a small washer flood wasn’t a “small flood” to her sister. SERVPRO of Henry and Randolph Counties extracted the water, placed drying equipment throughout to dry the structure. Because of her sister’s allergies, SERVPRO took precautionary measures and scrubbed the air during the entire process, minimizing irritants in the air.

In a separate instance, SERVPRO helped Diana’s family get through a fire. Unfortunately, the home’s structure itself was a total loss, however SERVPRO was able to help clean & restore several personal items. One piece was uncleanable but was still a very special piece to her family, so SERVPRO of Henry and Randolph Counties franchise owner John Mantor took the extra step of contacting a restorer to have the piece restored and refinished. Diana says, “I smile every time I see that piece! I know from my personal experiences what SERVPRO can do to help, and I want to be sure that I am doing all I can for the next person who calls for SERVPRO’s assistance.”

Diana enjoys meeting all kinds of people and helping them. “I appreciate the knowledge I have picked up and studied during my time at SERVPRO. The owner of my franchise is a great guy to work with and holds integrity very high, allowing me to truly love my job and the work we provide to our customers.” 

SERVPRO of Henry and Randolph Counties is glad to have Diana on the team!  

Wind Storm Havoc: Managing the Aftermath

2/28/2019 (Permalink)

Often wind damage is associated with a tornado, but tornadoes aren’t the only storms capable of producing damaging winds. Damaging winds, often called “straight-line” winds can be just as devastating to property. According to the National Severe Storms Laboratory, straight-line wind speeds can reach up to 100 mph and can produce a damage path extending for hundreds of miles. These winds are often associated with a thunderstorm and may cause power outages and property damage.

After the winds die down, that’s when the team at SERVPRO of Henry and Randolph Counties gets to work. Because these types of wind cause damage to windows, doors, and roofing, it’s important to act fast to protect your property. Here’s what you can do following a damaging wind storm:

  1. Remain safe. Your safety is more important than anything. Do not risk going out in a wind storm. Even if there is no lightning present, violent winds can cause flying debris.
  2. Contact SERVPRO of Henry and Randolph Counties. We can come to your property and help you assess the damage. We will work with your insurance company to make it “Like it never even happened.”
  3. Do not attempt to remove large tree limbs or fallen trees. These jobs are best left to the professionals. SERVPRO of Henry and Randolph Counties can help connect you with a tree removal service.
  4. Be prepared for short-term and long-term solutions. The SERVPRO team can make sure your home is safe and help prevent further damage. Then, we’ll help you put things back together so you can get back to normal life as soon as possible.

Has your home or business suffered damage from a wind storm? Contact the professionals at SERVPRO of Henry and Randolph Counties at 765-575-8654.

Surviving The Chaos After A Fire

2/18/2019 (Permalink)

A fire at your home or office can feel devastating. After the last firetruck leaves and the smell of smoke is still lingering in the air, where can you turn? As you walk through the rubble, you see your valuables damaged by smoke and soot. The water that helped to save what’s left seems to have ruined a lot of your possessions in the process. It takes more than time to get your life back to normal, and that’s where it helps to have a partner in post-fire cleanup.

SERVPRO of Henry and Randolph Counties understands the feelings of devastation that follow a fire and they are ready to help you make things “Like it never even happened.” Here’s what we can offer:

  1. We’ll work with your insurance company. If you have insurance, we will work with them to make sure you get the full benefit of your insurance coverage, and we can even give you advice about how to manage replacement needs.
  2. Our SERVPRO team will carefully sift through your belongings and help you determine the things you need “right now,” what you need “later on,” and what will need to be replaced.
  3. All of your items that can be restored will be collected and cataloged. Everything is accounted for using SERVPRO’s proven process to keep your items safe and restored to their best possible condition.
  4. Once the team from SERVPRO of Henry and Randolph Counties have your items gathered and cataloged, we’ll begin the restoration process. With our advanced technology, we’ll clean each item and pull all of the “smoke smell” out of your fabrics. We can treat furniture, equipment, clothing, and more.
  5. We’ll return your items to you in a timely fashion, but that’s not where our service ends. We also can treat your home or office space for water, smoke and soot damage. We can remove this damage from walls, flooring and air ducts.
  6. One of the phrases we hear a lot from our SERVPRO customers is, “Everything smells so fresh and like new.” That’s the idea. We know the last thing you want to smell after a fire is the smell of fire. We aim to make it “Like it never even happened.”

We hope that you never have to use the fire restoration services available through SERVPRO of Henry and Randolph Counties. It is, however, an honor to serve families and businesses impacted by fire and to guide them through the devastation so that they can return to normal life, “Like it never even happened.”

Why Your Business Needs an Emergency Ready Profile

2/18/2019 (Permalink)

The lights flicker. The water isn’t working. Someone smells gas. What happens next? If you’re business has an Emergency Ready Profile from SERVPRO, the answer is easy… reach for the green folder.

SERVPRO of Henry and Randolph Counties believes in helping business owners and their employees stay productive and safe in their work areas. That’s why our team offers a free Emergency Ready Profile. Profiles take only about an hour to complete and can save time and stress when emergencies happen.

How does it work?

  1. A member of our team comes to your location and helps you identify important aspects of your work area such as where the breaker box is located.
  2. We’ll also help you gather key contacts including how to reach your utility companies.
  3. SERVPRO of Henry and Randolph Counties will create a binder filled with this crucial information. It’s an important asset, especially when you have staff turnover or are new to a facility.

What is in a profile?

Items in the profile include:
-Emergency action checklist
-Advanced warning and emergency contact list
-Main utility information (shut off locations)
-Primary contact information (work authorization contact)
-Insurance contact information
-Property overview
-Building access information

How much does it cost?

As mentioned earlier, this service is FREE. You do not have to be a client of SERVPRO, although we are here to serve you in case your business suffers water or fire damage. 

How can you get started?

Simply place a call to 765-575-8654, and we’ll schedule a time to stop by and get started on your Emergency Ready Profile.

After the Flood: Safe Cleanup Tips

2/5/2019 (Permalink)

Whether from melting snow or torrential downpours, flooding in Henry and Randolph Counties is not uncommon. Storm damage through flooding can lead to property damage and ongoing mold problems, but the team at SERVPRO of Henry and Randolph Counties has some tips to help:

  1. Safety first. If you have standing water where electricity may be present, make sure that ALL electricity is turned off to the area to prevent electrocution. When in doubt, contact a professional to help disconnect power.
  2. Don’t wait. When you’re dealing with water damage, it’s important that you take immediate action so that you can rescue as much as you can. The experts at SERVPRO of Henry and Randolph Counties offer 24-hour emergency water damage service. Call 765-575-8654 to get connected with our team.
  3. Fight mold. Getting your space dried out as quickly as possible is crucial to avoiding dangerous mold setting in. While things can dry out naturally, this isn’t guaranteed, and it may not be fast enough to prevent mold. SERVPRO has a scientific approach to drying that can help speed up the process and keep mold at bay.
  4. Give your valuables some love. While not everything can be saved after a flood, you may be surprised at what can be salvaged. Let SERVPRO of Henry and Randolph Counties remove your wet items from the flooded area and take them to our facility for restoration. Our team is trained to remove odors from your items, so they’ll be returned to their original condition (maybe even better!)
  5. Check for structural integrity. Sometimes a flood can compromise a building’s foundation. This can lead to bigger problems down the road if not addressed immediately. Contact a trusted contractor to assess your facility’s foundation after a flood to make sure it’s in good condition and make the recommended improvements if necessary.

Flood damage after a storm can feel devastating, but with help from the pros at SERVPRO of Henry and Randolph Counties, you’ll soon have your life back “Like it never even happened.”

When Winter Storms Lead To Storm Damage

1/21/2019 (Permalink)

Storm Damage When Winter Storms Lead To Storm Damage When winter storms result in damage, contact SERVPRO of Henry and Randolph Counties.

Winter is officially here, and while the snow can be pretty, it can lead to damage to your home or business. What kinds of damage can happen during a winter storm?

Roof Damage
When ice and snow weigh down a tree’s branches, sometimes those branches wind up on the roof of your house. That can lead to a more than just a few damaged shingles… if a branch breaks all the way through the roof, it can lead to water damage and more.

In addition, sometimes the weight of heavy snow can cause a roof to collapse. This usually only occurs over the course of several snowstorms and takes several feet of snow.

What to do if it happens to you: Contact SERVPRO of Henry and Randolph Counties and the first thing we will do is stop any further damage by placing a weather-sturdy tarp on the roof. We’ll work with roofing professionals and your insurance company to get a new roof or a roof repair in place quickly so that you can stay warm and dry.

Frozen Pipes
When the temperatures drop during a winter storm, it’s hard for pipes to stay warm. This can lead to frozen pipes that may burst. Signs of frozen pipes include: unusual odors from the faucet or drain, no water (or very little water) coming from the pipes, or frost on the pipes. Find tips for preventing frozen pipes here.

What to do if it happens to you: If it’s not too late, you may be able to prevent your pipes from bursting. Try opening cabinet doors to allow more heat to the pipes and turn on the faucet slightly to allow the water to flow once unfrozen.

Burst Pipes
If you don’t get to your frozen pipes fast enough, you will have pipes that burst. Water leaking will lead to water damage if not managed quickly.

What to do if it happens to you: The first thing to do is to shut off your water at the home’s main water valve. (If you don’t know where that is… call SERVPRO of Henry and Randolph Counties to discuss our free Emergency Ready Profile. We can help you find important details about your utilities before you need it!) If water damage has occurred in an area that uses electricity, use your breaker box to turn off electricity in that area.

Your next step is to call in the pros. SERVPRO of Henry and Randolph Counties has 24-hour service available for emergencies like burst pipes. We’ll get the water damage under control and help you contact a certified plumber to get your pipes repaired.

Flooding
When warmer temperatures hit, all of that snow has to go somewhere. Melting snow, especially when combined with additional rain, can lead to flooding. When your basement or crawlspace has water leaking in, that means that mold is soon to follow.

What to do if it happens to you: Removing the water from the basement or crawlspace is the first step, and SERVPRO of Henry and Randolph Counties can help you dry everything out. Next, you’ll need to have anything stored there treated for mold damage. SERVPRO can inventory, clean, and return items to you mold-free. Finally, you’ll want a solution in place so you will be less likely to experience flooding again. The expert team at SERVPRO can offer advice and solutions to keep basements and crawlspaces dry.

Do you have a question about winter storm damage? Give us a call at (765) 575-8654.