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When Winter Storms Lead To Storm Damage

1/21/2019 (Permalink)

Storm Damage When Winter Storms Lead To Storm Damage When winter storms result in damage, contact SERVPRO of Henry and Randolph Counties.

Winter is officially here, and while the snow can be pretty, it can lead to damage to your home or business. What kinds of damage can happen during a winter storm?

Roof Damage
When ice and snow weigh down a tree’s branches, sometimes those branches wind up on the roof of your house. That can lead to a more than just a few damaged shingles… if a branch breaks all the way through the roof, it can lead to water damage and more.

In addition, sometimes the weight of heavy snow can cause a roof to collapse. This usually only occurs over the course of several snowstorms and takes several feet of snow.

What to do if it happens to you: Contact SERVPRO of Henry and Randolph Counties and the first thing we will do is stop any further damage by placing a weather-sturdy tarp on the roof. We’ll work with roofing professionals and your insurance company to get a new roof or a roof repair in place quickly so that you can stay warm and dry.

Frozen Pipes
When the temperatures drop during a winter storm, it’s hard for pipes to stay warm. This can lead to frozen pipes that may burst. Signs of frozen pipes include: unusual odors from the faucet or drain, no water (or very little water) coming from the pipes, or frost on the pipes. Find tips for preventing frozen pipes here.

What to do if it happens to you: If it’s not too late, you may be able to prevent your pipes from bursting. Try opening cabinet doors to allow more heat to the pipes and turn on the faucet slightly to allow the water to flow once unfrozen.

Burst Pipes
If you don’t get to your frozen pipes fast enough, you will have pipes that burst. Water leaking will lead to water damage if not managed quickly.

What to do if it happens to you: The first thing to do is to shut off your water at the home’s main water valve. (If you don’t know where that is… call SERVPRO of Henry and Randolph Counties to discuss our free Emergency Ready Profile. We can help you find important details about your utilities before you need it!) If water damage has occurred in an area that uses electricity, use your breaker box to turn off electricity in that area.

Your next step is to call in the pros. SERVPRO of Henry and Randolph Counties has 24-hour service available for emergencies like burst pipes. We’ll get the water damage under control and help you contact a certified plumber to get your pipes repaired.

When warmer temperatures hit, all of that snow has to go somewhere. Melting snow, especially when combined with additional rain, can lead to flooding. When your basement or crawlspace has water leaking in, that means that mold is soon to follow.

What to do if it happens to you: Removing the water from the basement or crawlspace is the first step, and SERVPRO of Henry and Randolph Counties can help you dry everything out. Next, you’ll need to have anything stored there treated for mold damage. SERVPRO can inventory, clean, and return items to you mold-free. Finally, you’ll want a solution in place so you will be less likely to experience flooding again. The expert team at SERVPRO can offer advice and solutions to keep basements and crawlspaces dry.

Do you have a question about winter storm damage? Give us a call at (765) 575-8654.

Winter Weather Disasters

12/31/2018 (Permalink)

Why SERVPRO Winter Weather Disasters Photo by Greg Rakozy on Unsplash

Ice Dams

Ice dams can be a major problem during the winter season. An ice dam is a buildup of ice that forms at the edge of a roof and prevents melting snow (water) from draining off the roof. This water that is building up needs a place to go and often will leak into a home and cause damage to walls, ceilings, insulation, and other areas.


  • Ensure gutters are clean and secure. Leaves and debris accumulate, causing a damming effect on gutters, which could lead to roof problems and water damage. 

Frozen Pipes

Almost everyone in Indiana has experienced a frozen pipe at some point in their life. Frozen pipes can burst at the point of the ice blockage, but more often rupture between the water source and blockage due to the backflow pressure. A burst pipe can cause considerable damage to your property if not addressed quickly. SERVPRO of Henry and Randolph Counties is faster to any size disaster, bringing the latest equipment and training to help make your water damage "Like it never even happened."


  • Keep cabinet doors open during cold spells. This allows warm air to circulate around pipes. 
  • Keep a slow trickle of water flowing through faucets, especially if the pipes for faucets run through unheated or uninsulated areas of the structure. 
  • Shut off outdoor faucets. Find the faucets shut-off valve in the basement or crawlspace and turn it to "off". Then open the outdoor faucet to help ensure it drains completely and the inner valve is shut off.


A puffback is a messy furnace malfunction that occurs when an oil burner backfires, sending soot throughout your home or business. Puffbacks can leak soot particles slowly over time. More commonly, puffbacks happen all at once, covering your belongings and structure in a grimy soot. SERVPRO is equipped and trained to quickly and efficiently clean and restore your home or business following a puffback. 


  • Clean and maintain your HVAC system. Proper maintenance of your furnace can help reduce the risk of puffbacks. 

Have Questions? Call Us Today–(765) 575-8654

SERVPRO Does More Than Disasters

11/20/2018 (Permalink)

As a business we understand the importance of first impressions.  We recently had a company ask us for an emergency carpet cleaning, pressure wash and other general cleanings due to an upcoming event. In the following week they would have important visitors coming to their facility, but were unable to finish preparing on their own. We were happy to help them complete their “checklist” of cleaning needs within the week.

SERVPRO of Henry and Randolph Counties is always happy to offer our services to other businesses in need of some quick response! Although we attempt to schedule needs like this in advance, we understand there are the occasional “rush” services needed. Because we understand this, we will always do our best to accommodate these situations in a timely fashion while maintaining and producing excellent results for all of our customers.

We enjoy building relationships with other companies and look forward to any situation in which we can help make our customers happy.  In addition to our emergency restoration services, SERVPRO of Henry and Randolph Counties offers several “general” cleaning services to all our commercial and residential customers. Some services offered include (not limited to):

  • Carpet and upholstery cleaning
  • Post construction clean up
  • General Structure cleaning
  • Vandalism clean up
  • Deodorization

Have Questions? Call Us Today–(765) 575-8654

Crawlspace Condensation

11/12/2018 (Permalink)

Vents in the crawlspace

Did you know that a majority of crawlspaces have vents built into them? Do you know that those vent's should be open or closed depending on the time of year?

So when should we open or close our vents?

From April to October you should leave vents open. Once October comes around it is time to close them up for the winter months, through March.

But why does it matter?

A main reason for having the vents closed during the winter months is because the outside air is very cold and the air inside of your house is warm, which will lead to condensation on your subfloor and floor joist where the two air temperatures meet. This can also be the case in the summer when your house is cooler and the outside temperatures are warmer.

Long exposures of condensation can lead to mold build up and rotting wood. Another reason to close your vents in the winter months is to help the crawlspace maintain higher temperatures which can also help prevent pipes from freezing, swelling, and then potentially breaking once they have thawed; these breaks can lead to water damage that could go undetected for a long period of time.

What happens if I discover mold or water damage in my crawlspace?

Call SERVPRO of Henry and Randolph Counties (765) 575-8654
SERVPRO of Henry and Randolph Counties is locally owned and operated, we are always nearby and ready to help!

Commercial Fire Damage

9/18/2018 (Permalink)

Fire Damage Commercial Fire Damage SERVPRO of Henry and Randolph Counties Ultra Sonic Cleaning System located locally here in Henry County.

A fire in your business can be overwhelming, regardless of the size. As a business owner your focus is on handling the job promptly and properly to minimize disruption to your customers, employees and vendors. Timely response can help minimize business interruption and revenue loss. Proper removal of smoke and soot can help prevent lingering odors from occurring.

SERVPRO® of Henry and Randolph Counties understands the feelings of frustration and concern that can follow fire damage. Our priority is to help you regain control and get your doors open again. Armed with industry-approved equipment and expertise, SERVPRO® Franchise Professionals use the latest equipment, products and processes to properly remove smoke, soot and fire damage from walls, flooring and air ducts. As well as, restore furniture, contents and equipment.

Business closures due to fire damage don’t just affect the business owner. It affects employees, their families, customers and the community. Utilizing the latest equipment and technology, our crews work tirelessly to minimize both the time and cost of the recovery. Our goal is make the damage to your commercial property “Like it never even happened.” At SERVPRO® of Henry and Randolph Counties we are ready for whatever happens and are available 24 hours a day,  7 days a week, 365 days a year call us at 765-575-8654.

4 Inches Of Water In A Hallway, Not A Single Day Of Classes Missed.

8/6/2018 (Permalink)

Water Damage 4 Inches Of Water In A Hallway, Not A Single Day Of Classes Missed. Photo by Nicola Tolin on Unsplash

At SERVPRO® we believe learning shouldn’t be paused or canceled, even in the face of disaster.

Disasters at an educational facility are highly complex and require a knowledgeable and flexible response. Whether we’re dealing with a small school or a campus of higher education, we work quickly to assess each unique situation and isolate the damaged area so that normal operations can continue while we restore your facility. Our professionals are trained to be mindful of legal and environmental concerns and strive to fully restore the damaged area. Your job is to provide valuable lessons and information to the students; ours is to make sure you have a safe place to do so.

Our experience in handling educational facilities cleanups has given us the ability to provide a variety of detailed services for the following educational facilities: 

  • K-12 Schools
  • Colleges & Universities
  • Dormitories
  • Event and Sporting Arenas
  • Libraries
  • Daycares / Pre-K Facilities


8/1/2018 (Permalink)

Commercial SERVPRO-PARTNERSHIP Photo credit: Christy Ragle, WholeHeart Communications

When the local team at SERVPRO learned that the Y was looking for additional ways to thoroughly disinfect the facility, they were glad to help.

By: Christy Ragle (WholeHeart Communications)

The team at SERVPRO of Henry and Randolph Counties love to serve their community. So when they learned that the Henry County YMCA was looking for additional ways to thoroughly disinfect the facility, they were glad to help.

“We use an all-natural disinfectant process that ionizes the air and surfaces,” noted Ray Dickey, SERVPRO’s general manager. “This process leaves no residue and kills bacteria that cause disease.”

This process was welcome news to YMCA Member Services Director Kelsay Smith, who has children who are often in Child Watch and participate in other Y programs. Kelsay feels better knowing her kids are protected from harmful bacteria and viruses. She also sees benefits for the entire YMCA family.

“We are getting ready to launch our Livestrong program to serve people who have been affected by cancer,” Kelsay shared. “These participants often have compromised immune systems and have to be cautious about being in public places like the YMCA. This new disinfection process will help assure the risk of exposure is dramatically decreased.”

SERVPRO’s disinfection process is centered on a product that uses the thyme plant as a primary ingredient. The process was developed by a family who had to be mindful of the residue left by most disinfectant products because of health challenges their son faced. This thyme-based product actually “eats” bacteria and is often used by families who have ongoing health issues. SERVPRO uses the product on their fire restoration and mold remediation projects to keep their staff safe from the harmful chemicals present in standard disinfectants.

The YMCA is currently receiving weekly treatments in Child Watch, the fitness center, and locker rooms along with regular treatments in remaining areas. SERVPRO’s staff is committed to serving the Y and looks forward to an ongoing partnership.

“Our families love the Henry County YMCA, and we have a tool to help,” explained Ray. “We want people to come to the Y and continue to feel good about it.”


Randolph County 24 Hour Emergency Water Damage Service

5/14/2018 (Permalink)

SERVPRO of Henry and Randolph Counties is available 24 hours a day for water emergencies, large or small. When you are dealing with water damage, immediate action is crucial. A delay of just a few hours can greatly increase the severity of the water damage.

We Answer the Phone Ready to Help Call Us Today -765-575-8654

Restoring Commercial Properties Presents Unique Challenges

Flooding and water damage events at your Henry or Randolph County commercial properties are often complex with numerous issues that require a knowledgeable and flexible response. Whether we’re dealing with a relatively small water cleanup scenario or a large scale event, we work quickly to assess each unique situation and isolate the damaged area. In many instances, normal operations can continue in a temporary space while we restore your facility.

Our professionals are trained to be mindful of legal and environmental concerns and strive to fully restore the damaged area while working within your budgetary constraints. We understand that every hour spent cleaning up is an hour of lost revenue and productivity. So when an emergency situation arises in your business, give us a call and we’ll be there fast with the help you need.

The Science of Drying

5/8/2018 (Permalink)

The science of drying is known as psychrometry, the measurement of the properties of moist air. The knowledge of psychrometrics is essential to restoring a water damaged structure to its preloss condition. SERVPRO of Henry and Randolph Professionals are trained in the science of drying and follow strict industry-approved standards to help lower the chances of any secondary damages.

Follow the guidelines of the IICRC (Institute of Inspection Cleaning and Restoration Certification) SERVPRO will

  • Inspect the building to detect every component that is wet
  • Measure how much moisture is in wet materials and monitor whether the materials are drying properly during the process
  • “Speed up Mother Nature” by using professional drying equipment

“Speed up Mother Nature”

A wet building can often dry naturally because the environment always seeks equilibrium. The only problem is, nature often takes too long and secondary damages can occur. Because of this, SERVPRO has been trained to use top-of-the line equipment to help Mother Nature along. We speed Mother Nature up by increasing the rate of evaporation. SERVPRO also uses state-of-the-art monitoring equipment and proven scientific processes to help speed the drying of your home or business.

When fire or water damage puts the things that matter most on the line, you need a brand you can trust. Call on a restoration system serving insurance companies and their insured, as well as thousands of commercial property owners in North America. You can trust the SERVPRO Brand, too!

SERVPRO of Henry and Randolph Counties 765-575-8654

The Sun Is Out, Is Your Place Dry?

4/30/2018 (Permalink)

Water Damage The Sun Is Out, Is Your Place Dry? Snow and ice buildup, heavy rains and strong winds can all cause problems with your property.

The sun is out and Spring has sprung...

Now that winter weather is passing, it is the best time to inspect your home or building for weather-related damage. Snow and ice buildup, heavy rains and strong winds can all cause problems with your property. Roofs, gutters and landscapes are exterior elements that should be checked to guard against water damage. Remember to look in attics, basements or crawl spaces for visible signs of water intrusion. Make sure outside vents are clear of any obstruction to ensure proper air flow.

If you find a problem and need water restoration help, call SERVPRO of Henry and Randolph Counties at 765-575-8654.

10 Ways to Prevent Water Damage

  1. Clean and inspect gutters regularly.
  2. Keep downspouts clear of any blockages.
  3. Repair or replace roofing as needed.
  4. Be sure soffit vents are clean and unobstructed.
  5. Check for any cracks or peeling paint. These could indicate moisture retention.
  6. Fill low spots around building foundation with clean fill dirt.
  7. Create slope away from structure to drain runoff properly.
  8. Trim plants around building to avoid growth of mold or mildew.
  9. Make sure garden areas have adequate drainage. 
  10. Apply a waterproofing coating to interior or exterior basement walls.