Recent Posts

When Thunderstorms and Flooding Strike- Give SERVPRO a Call

3/17/2020 (Permalink)

Spring Storm Spring Storm on the Horizon

It’s great to look forward to the warmer days of spring, but it’s also important to remember that this change in the weather can bring disaster with it. Warming temperatures threaten to trigger thunderstorms and flooding. As spring continues, here are a few things to keep in mind:

  • Thunderstorms occur most often in the spring and summer months during the afternoon and evening hours but can occur anywhere and anytime. These powerful storms can dump large amounts of rain in a short period of time, resulting in flooding and power outages. Be sure to keep your gutters cleaned out and properly working to avoid large accumulation of rainwater.
  • Flooding during storms are common but can be more serious during the springtime. Homes and business owners with basements need to pay close attention during flood season, to avoid damage to the foundation.

Never drive through flooded roadways and avoid contact with floodwater when possible. If the water has entered a structure through the flooding of a creek, stream or river, or if it has filtered through insulation during its intrusion, it is also to be considered black water and could be hazardous to your health.

“If your home or business is affected by a flood, remember, quick action is critical to minimizing damage and long-term health risks,” says John Mantor, owner of SERVPRO of Henry and Randolph Counties. “We hope people will simply add us to your contact list in your phone. We’re here to help.”

Should you find yourself suffering from a disaster, don’t worry. SERVPRO of Henry and Randolph Counties has 24/7 service and are faster to any disaster. Give us a call and let us make it, “Like it never even happened.” 765-575-8654

Coronavirus Update

3/13/2020 (Permalink)

SERVPRO Logo on Green Background SERVPRO, the #1 choice for cleanup and restoration

Coronavirus Update

The Centers for Disease Control and Prevention (CDC) is responding to an outbreak of a respiratory disease caused by a novel (new) coronavirus. The virus known as “coronavirus disease 2019” (abbreviated “COVID-19”) is thought to spread mainly from person-to-person or through respiratory droplets when an infected person coughs or sneezes. It may be possible that a person can get COVID-19 by touching a surface or object that has the virus on it and then touching their own mouth, nose, or possibly their eyes, but this is not thought to be the main way the virus spreads.

Scope of Cleanup Protocol

The SERVPRO of Henry and Randolph Counties team can perform a proactive cleanup that involves facility or structure cleaning and disinfection where the customer states that there is no active known threat of COVID-19 contamination or exposure. The customer will be required to acknowledge that cleaning and disinfecting will only apply to the current state of the structure and contents.

The structure would not be protected from future COVID-19 contamination if an infected person was to enter and occupy the building.

Cleanup Scope of Work and Planning

The CDC encourages cleaning of high-touch surfaces such as counters, tabletops, doorknobs, light switches, bathroom fixtures, toilets, phones, keyboards, tablets, and tables at a minimum. These same surfaces are mentioned in the CDC’s guidance for commercial spaces as well, including:

  • Kitchen, Food Areas and Bathrooms
  • Schools, Classrooms, Offices and Retail Spaces
  • Shelving, Racks and Sales Counters
  • Carpets and rugs
  • Water Fountains, Stair Handrails and Elevator Cars
  • Playground and Fitness Equipment

Cleanup and Disinfecting Procedures

Cleanup procedures generally include cleaning of porous and non-porous surfaces, disinfecting of non-porous surfaces, cleaning and disinfecting of equipment, tools, and/or supplies used for cleanup process, and disposal of waste. The CDC recommends usage of a labeled hospital-grade disinfectant with claims against similar type organisms to COVID-19.

SERVPROXIDE™, SERVPRO’s proprietary disinfectant, is a hospital-grade disinfectant that has demonstrated effectiveness against viruses on hard, non-porous surfaces.

Porous materials like carpet, rugs, upholstered items, and draperies that are not water sensitive cannot be disinfected, but they can be sanitized using SERVPROXIDE™.

If you have questions about Covid-19, go to If you are interested in having your home or facility cleaned, give SERVPRO of Henry and Randolph Counties a call! 765-575-8654.

Huge Heart for Clients- Loretta’s Story

3/12/2020 (Permalink)

Loretta, a blonde, female marketing representative Loretta is a valued team-member of SERVPRO

When you're driving down the road, it's hard to miss the vehicles from SERVPRO's fleet. Loretta Francisco, Marketing Representative for SERVPRO, is a frequent driver of the marketing vehicle as she spends a lot of her time travelling to different businesses. Loretta is responsible for informing clients about the many services SERVPRO of Henry and Randolph Counties has to offer. 

Loretta joined the SERVPRO team in early 2019 and has been making connections ever since. She appreciates working for SERVPRO because they do their best to return people’s belongings, “Like it never even happened,” after a disaster. Loretta is also very thankful for her team and supervisor.

“I have such a caring boss,” noted Loretta. “He knows how to treat people kindly including all his employees.”

When helping those who have suffered from a house fire, Loretta understands the devastation the disaster brings. Years ago, she lost her grandparents as a result of a house fire. The event was traumatic for both her and her family.

“My heart goes out to the people who suffer losses due to disaster,” Loretta added. “Our production team does a wonderful job restoring each client’s items. I think if we would have had SERVPRO help with my grandparent’s contents, it would have really been a blessing.”

During her free time, Loretta enjoys spending time with family- she and her husband have eight grandchildren. She also likes to spend time lounging around the pool, reading, and vacationing at the beach. Loretta can also be found teaching bible school at her church.

SERVPRO of Henry and Randolph Counties appreciates all of the hard work Loretta does for our clients!

After-Fire Reminders for Your Business

3/3/2020 (Permalink)

A business after a Fire Business after a Fire

When running a business, the last thing you need is a fire to shut down operations. Getting a team of restoration professionals to the scene in a timely manner following the fire can help reduce business interruption and minimize contents lost. A few things to remember following fire damage to your business:

  • Ensuring contents are cleaned as quick as possible will minimize the damage they encounter. The sooner the items are remediated, the less likely they are to smell like smoke.
  • Having the walls and flooring cleaned immediately following a fire will aid in reducing smoke inhalation by employees and customers.
  • A professional restoration team like SERVPRO of Henry and Randolph Counties can keep track of all items owned by the business to ensure nothing gets lost during the cleaning process.
  • Send in photos, videos, and notes to your insurance to have your claim finished quickly and correctly.

In the event a fire does happen, you need a team that can clean up the mess quickly and efficiently. SERVPRO of Henry and Randolph Counties is faster to any size disaster and available 24/7. The SERVPRO team can handle each of the items mentioned above, and so much more to get your business open again.

If you want a team that can make your business fire “Like it never even happened,” give SERVPRO of Henry and Randolph Counties a call. (765)575-8654

SERVPRO Team’s Community Involvement

2/24/2020 (Permalink)

SERVPRO Team’s Community Involvement SERVPRO Team’s Community Involvement

The team at SERVPRO of Henry and Randolph Counties is dedicated to helping their community become a better place. By being involved with organizations such as New Castle Kiwanis Club, Secret Families, Army National Guard, and more, they are able to help in various ways. SERVPRO of Henry and Randolph Counties is also an active member of the New Castle-Henry County Chamber of Commerce and BNI, where they pass business referrals amongst other members.

Each weekend you will find a member of the SERVPRO team at the Henry County YMCA cleaning and sanitizing the facility, at no charge to the YMCA. They perform this service because they believe a sterile facility is one more step in the direction to better health for the community. You can also find SERVPRO team members working out or playing basketball at the YMCA- join in sometime, they would love to meet you!

With SERVPRO of Henry and Randolph Counties, you are more than just a restoration project. You are a member of their community and they genuinely care about you. By building a connection with you and ensuring you receive the best service, you are no longer a client to them… you are a friend.

Fighting Water Damage From Winter Storms

2/21/2020 (Permalink)

Home in Winter Home in Winter

When the temperatures are low, most are only concerned about snow flurries. However, there’s more to worry about than those white flakes. Winter storms can lead to damage to your home you might not be aware of. Things to watch for are…

  • Frozen pipes. When it gets cold enough outside for the rain to begin freezing, your pipes are liable to freeze as well. If you don’t take precaution to prevent the freezing, water can leak and lead to water damage. Open your cabinets allow more heat to the pipes and turn your faucet on slightly to keep water moving.
  • Flooding. When melting snow combines with heavy winter rains, flooding is a real threat. Keep an eye on your basement and crawlspace for signs of flooding, and check around the outside of your home for areas where water isn’t draining. Water accumulation can lead to mold, something nobody wants.
  • Gutter damage. Snow and ice can lead to damage to your gutters. Sometimes your gutters cannot hold the weight of snow or your gutters may wear down from ice. It’s important to ensure your gutters are working properly and ready to take on the influx of spring rain.

Should you find damage to your home from winter storms, it’s important to first try removing the moisture. SERVPRO of Henry and Randolph Counties can help you dry everything out. SERVPRO can inventory, clean, and return items to you mold-free. Finally, you’ll want a solution in place so you will be less likely to experience flooding again. The expert team at SERVPRO can offer advice and solutions to keep basements and crawlspaces dry.

Should you have any questions about winter storm damage or feel you might have damage… give us a call at (765) 575-8654. We can make the damage “Like it never even happened.”

Take Precautionary Measures to Avoid House fires

2/11/2020 (Permalink)

Take Precautionary measures to Avoid House Fires A Fire alarm

Is your house properly equipped in case of a fire emergency? No one wants to think about a fire happening to them, but according to the National Fire Protection Association, there are more than 350,000 home structure fires every year. SERVPRO of Henry and Randolph Counties wants your family to stay protected. If a fire happens in your home, several precautions can help you stay safe.

  • First and foremost, you should perform regular safety checks in your home. It’s vital that everyone living in your home knows the location of a fire extinguisher, as well as how to operate it properly. Keep your fire alarm batteries fresh and be sure they are always working. A good rule of thumb is to use a daylight savings time change to prompt you to change your detector’s batteries.
  • Having a planned escape route can make getting out of the home a lot smoother in the event of a fire. Being aware of all possible exits-- and knowing which one to use depending on where the fire is-- can help everyone get out safely. It’s important to plan for pets as well. Designate a family member to help pets safely get out of the home.

Taking precautionary measures for a possible house fire will aid in evacuating the home and the safety of all family members. Should you find your possessions have been damaged due to fire, give SERVPRO of Henry and Randolph Counties a call. The team at SERVPRO offers 24/7 service and will make it “Like it never even happened.”

Beyond the Daily Mopping

2/4/2020 (Permalink)

Beyond the Daily Mopping Beyond the Daily Mopping

Keeping your commercial space clean should always be a top priority as a business owner. Not only does it portray a professional image, but it can also reduce the number of sick days employees take. By keeping your business clean and sanitized, it cuts down the number of germs that circulate throughout the building. Go beyond the chore of daily mopping by bringing in SERVPRO of Henry and Randolph Counties to give your business the deep clean it needs.

Hardwood flooring and tile is often used in commercial businesses. It might seem like these floors are easy to maintain, clean, and restore. However, these floors tend to accumulate soil buildup over time and will eventually need professional cleaning to remove it. SERVPRO of Henry and Randolph Counties has specialized cleaning methods to properly clean and restore your floor to its original beauty.

It’s easy to assume your walls are clean, but the walls and ceilings need a periodic deep clean as well. They are exposed to dirt, dust, smoke, and other contaminants over time. Your heating and cooling systems can also distribute these contaminants throughout your building. Using SERVPRO’s industry-approved steps, along with proprietary cleaning products and methods, we strive to restore your ceilings and walls without the need to repaint or refinish and to help the entire property smell fresh.

Ensure your commercial property is in optimal condition by keeping it as clean as possible. Keep your employees at work by eliminating germs and maintaining a healthy work environment. Should you need assistance with the cleaning process, give SERVPRO of Henry and Randolph Counties a call at (765) 575-8654.

Getting Ready for the Thaw

1/16/2020 (Permalink)

Winter waiting for a thaw Winter waiting for a thaw

Even though there might be snow in the forecast now, spring weather is just around the corner. This means more sunshine, warmer air, and complete thawing of all things cold. It can be very exciting anticipating the temperatures to come, but it’s important to be aware of the disaster that could come from ice and snow thawing.

When the thawing begins, the water must go somewhere. Depending on the amount of water, many different results can occur. One of the most important things to watch for is flooding in your basement or crawl space. The water is going to naturally run down, which can cause water damage to anything in your basement, flooring, and walls.

Where there is a persistent source of water, there is always a potential for mold. As the temperature begins to rise and everything is moist from thawing, keep an eye out for mold around your home. Specifically check closely in your basement, crawl space, and garage.

Should you find your home in danger of disaster when the thaw happens, don’t worry. SERVPRO of Henry and Randolph Counties are faster to any disaster! Do your best to be cautious and avoid the damage from occurring. However, if issues occur, SERVPRO of Henry and Randolph Counties can make it “Like it never even happened.”

When Cold Weather Leads To Disaster

1/7/2020 (Permalink)

Frozen pipes Frozen pipes

Cold weather and snow can be fun when you’re sledding down a hill or having a snowball fight. However, the freezing temperatures aren’t as appealing when it means the pipes in your home are frozen or your roof suffers damage. When this type of disaster strikes, immediate action is necessary to prevent more damage from occurring to your property. SERVPRO of Henry and Randolph Counties have the winter storm experience to remediate damage caused by the winter weather.

Extreme cold weather can lead to frozen pipes that can later burst. Pipes are more likely to freeze when the temperature is below 20 degrees Fahrenheit, and the resulting water damage can be extensive. Outdoor pipes or unheated area pipes should keep an eye on include…

  • Outdoor hose bibs
  • Water sprinkler lines
  • Swimming pool supply lines
  • Basements
  • Garage
  • Crawl spaces
  • Under sinks

Pipes aren’t the only victims in the cold weather: ice and heavy snowfall can cause significant damage to your gutters and roof. If the additional weight of the snow is heavy enough, it can even cause the roof to collapse. Water can also get into cracks and small spaces, and the repetition of freezing and thawing can cause the small cracks to get larger. Pay close attention to your exterior and consider a monthly “walk around” your home to look for any obvious issues.

Frozen pipes and roof damage can become serious problems if you don’t take action immediately. The team at SERVPRO of Henry and Randolph Counties is ready to make your disaster “Like it never even happened.” Give us a call at (765) 575-8654.