Recent Posts

4 Inches Of Water In A Hallway, Not A Single Day Of Classes Missed.

8/6/2018 (Permalink)

Water Damage 4 Inches Of Water In A Hallway, Not A Single Day Of Classes Missed. Photo by Nicola Tolin on Unsplash

At SERVPRO® we believe learning shouldn’t be paused or canceled, even in the face of disaster.

Disasters at an educational facility are highly complex and require a knowledgeable and flexible response. Whether we’re dealing with a small school or a campus of higher education, we work quickly to assess each unique situation and isolate the damaged area so that normal operations can continue while we restore your facility. Our professionals are trained to be mindful of legal and environmental concerns and strive to fully restore the damaged area. Your job is to provide valuable lessons and information to the students; ours is to make sure you have a safe place to do so.

Our experience in handling educational facilities cleanups has given us the ability to provide a variety of detailed services for the following educational facilities: 

  • K-12 Schools
  • Colleges & Universities
  • Dormitories
  • Event and Sporting Arenas
  • Libraries
  • Daycares / Pre-K Facilities


8/1/2018 (Permalink)

Commercial SERVPRO-PARTNERSHIP Photo credit: Christy Ragle, WholeHeart Communications

When the local team at SERVPRO learned that the Y was looking for additional ways to thoroughly disinfect the facility, they were glad to help.

By: Christy Ragle (WholeHeart Communications)

The team at SERVPRO of Henry and Randolph Counties love to serve their community. So when they learned that the Henry County YMCA was looking for additional ways to thoroughly disinfect the facility, they were glad to help.

“We use an all-natural disinfectant process that ionizes the air and surfaces,” noted Ray Dickey, SERVPRO’s general manager. “This process leaves no residue and kills bacteria that cause disease.”

This process was welcome news to YMCA Member Services Director Kelsay Smith, who has children who are often in Child Watch and participate in other Y programs. Kelsay feels better knowing her kids are protected from harmful bacteria and viruses. She also sees benefits for the entire YMCA family.

“We are getting ready to launch our Livestrong program to serve people who have been affected by cancer,” Kelsay shared. “These participants often have compromised immune systems and have to be cautious about being in public places like the YMCA. This new disinfection process will help assure the risk of exposure is dramatically decreased.”

SERVPRO’s disinfection process is centered on a product that uses the thyme plant as a primary ingredient. The process was developed by a family who had to be mindful of the residue left by most disinfectant products because of health challenges their son faced. This thyme-based product actually “eats” bacteria and is often used by families who have ongoing health issues. SERVPRO uses the product on their fire restoration and mold remediation projects to keep their staff safe from the harmful chemicals present in standard disinfectants.

The YMCA is currently receiving weekly treatments in Child Watch, the fitness center, and locker rooms along with regular treatments in remaining areas. SERVPRO’s staff is committed to serving the Y and looks forward to an ongoing partnership.

“Our families love the Henry County YMCA, and we have a tool to help,” explained Ray. “We want people to come to the Y and continue to feel good about it.”


Randolph County 24 Hour Emergency Water Damage Service

5/14/2018 (Permalink)

SERVPRO of Henry and Randolph Counties is available 24 hours a day for water emergencies, large or small. When you are dealing with water damage, immediate action is crucial. A delay of just a few hours can greatly increase the severity of the water damage.

We Answer the Phone Ready to Help Call Us Today -765-575-8654

Restoring Commercial Properties Presents Unique Challenges

Flooding and water damage events at your Henry or Randolph County commercial properties are often complex with numerous issues that require a knowledgeable and flexible response. Whether we’re dealing with a relatively small water cleanup scenario or a large scale event, we work quickly to assess each unique situation and isolate the damaged area. In many instances, normal operations can continue in a temporary space while we restore your facility.

Our professionals are trained to be mindful of legal and environmental concerns and strive to fully restore the damaged area while working within your budgetary constraints. We understand that every hour spent cleaning up is an hour of lost revenue and productivity. So when an emergency situation arises in your business, give us a call and we’ll be there fast with the help you need.

The Science of Drying

5/8/2018 (Permalink)

The science of drying is known as psychrometry, the measurement of the properties of moist air. The knowledge of psychrometrics is essential to restoring a water damaged structure to its preloss condition. SERVPRO of Henry and Randolph Professionals are trained in the science of drying and follow strict industry-approved standards to help lower the chances of any secondary damages.

Follow the guidelines of the IICRC (Institute of Inspection Cleaning and Restoration Certification) SERVPRO will

  • Inspect the building to detect every component that is wet
  • Measure how much moisture is in wet materials and monitor whether the materials are drying properly during the process
  • “Speed up Mother Nature” by using professional drying equipment

“Speed up Mother Nature”

A wet building can often dry naturally because the environment always seeks equilibrium. The only problem is, nature often takes too long and secondary damages can occur. Because of this, SERVPRO has been trained to use top-of-the line equipment to help Mother Nature along. We speed Mother Nature up by increasing the rate of evaporation. SERVPRO also uses state-of-the-art monitoring equipment and proven scientific processes to help speed the drying of your home or business.

When fire or water damage puts the things that matter most on the line, you need a brand you can trust. Call on a restoration system serving insurance companies and their insured, as well as thousands of commercial property owners in North America. You can trust the SERVPRO Brand, too!

SERVPRO of Henry and Randolph Counties 765-575-8654

The Sun Is Out, Is Your Place Dry?

4/30/2018 (Permalink)

Water Damage The Sun Is Out, Is Your Place Dry? Snow and ice buildup, heavy rains and strong winds can all cause problems with your property.

The sun is out and Spring has sprung...

Now that winter weather is passing, it is the best time to inspect your home or building for weather-related damage. Snow and ice buildup, heavy rains and strong winds can all cause problems with your property. Roofs, gutters and landscapes are exterior elements that should be checked to guard against water damage. Remember to look in attics, basements or crawl spaces for visible signs of water intrusion. Make sure outside vents are clear of any obstruction to ensure proper air flow.

If you find a problem and need water restoration help, call SERVPRO of Henry and Randolph Counties at 765-575-8654.

10 Ways to Prevent Water Damage

  1. Clean and inspect gutters regularly.
  2. Keep downspouts clear of any blockages.
  3. Repair or replace roofing as needed.
  4. Be sure soffit vents are clean and unobstructed.
  5. Check for any cracks or peeling paint. These could indicate moisture retention.
  6. Fill low spots around building foundation with clean fill dirt.
  7. Create slope away from structure to drain runoff properly.
  8. Trim plants around building to avoid growth of mold or mildew.
  9. Make sure garden areas have adequate drainage. 
  10. Apply a waterproofing coating to interior or exterior basement walls.

When Storms or Floods hit Henry and Randolph Counties, SERVPRO is ready!

1/23/2018 (Permalink)

SERVPRO of Henry and Randolph Counties specializes in storm and flood damage restoration. Our crews are highly trained and we use specialized equipment to restore your property to its pre-storm condition.

Faster Response

Since we are locally owned and operated, we are able to respond quicker with the right resources, which is extremely important. A fast response lessens the damage, limits further damage, and reduces the restoration cost.

Resources to Handle Floods and Storms

When storms hit Henry and Randolph Counties, we can scale our resources to handle a large storm or flooding disaster. We can access equipment and personnel from a network of 1,650 Franchises across the country and elite Disaster Recovery Teams that are strategically located throughout the United States.


Have Storm or Flood Damage? Call Us Today 765-575-8654

Winter Storms and Extreme Cold

12/26/2017 (Permalink)

Storm Damage Winter Storms and Extreme Cold Photo by Bob Canning on Unsplash

Here at SERVPRO of Henry and Randolph Counties we are always ready to help and prepared for whatever disaster may arise. According to here are some actions you can take to help reduce property damage during a Winter Storm and Extreme Cold.

WINTERIZE YOUR HOME by insulating walls and attics, caulking and weather-stripping doors and windows, and installing storm windows or covering windows with plastic.

INSULATE WATER PIPES. Also, allow faucets to drip or trickle during unusually cold weather or if the power and heat are out to avoid freezing. When water freezes, it expands, and this can cause water pipes to burst. Know how to shut off water valves if a pipe bursts.

CLEAR RAIN GUTTERS, repair roof leaks, check your roof to make sure it can handle the extra weight of the snow and ice, and cut away tree branches that could fall on a house or neighboring structure. Keep pathways and driveways clear between storms to avoid buildup of snow piles and icing.

INSTALL BATTERY-OPERATED CARBON MONOXIDE DETECTORS or electric detectors with battery backups in central locations on every level of your home. This will provide an early warning of accumulating carbon monoxide, which is a colorless, odorless, tasteless, and potentially deadly gas.

HIRE A CONTRACTOR to check the structural ability of your roof to sustain unusually heavy weight from the accumulation of snow and/or ice.

KEEP FIRE EXTINGUISHERS ON HAND and make sure everyone in your home knows how to use them. If your smoke alarms get power from your home’s electrical system (hardwired), make sure the backup battery is replaced at least once a year, so your alarms will work during a power outage.

MAINTAIN HEATING EQUIPMENT and chimneys by having them cleaned and inspected every year by a qualified professional. Renters, either check with your landlord or property manager to ensure that they have taken care of these necessary building improvements or find out your responsibilities with respect to these actions.

In the event of a disaster striking we are always just a phone call away... 765-575-8654

Holiday Safety Tips

11/28/2017 (Permalink)

With the onset of the Holiday season, we will begin decorating our properties with festive lights, trees, candles and much more. If your home—like millions of other households in the United States—includes a natural Christmas tree in its holiday decorations, the breathtaking beauty of this decoration comes with a fire risk.

According to the National Fire Protection Association ( following these tips can help reduce the risk of fire.


  • Choose a tree with fresh, green needles that do not fall off when touched.


  • Before placing the tree in the stand, cut 2” from the base of the trunk.
  • Make sure the tree is at least three feet away from any heat source, like fireplaces, radiators, candles, heat vents or lights.
  • Make sure the tree is not blocking an exit.
  • Add water to the tree stand. Be sure to add water daily.


  • Use lights that are listed by a qualified testing laboratory.
  • Some lights are only for indoor OR outdoor use.
  • Replace any string of lights with worn or broken cords or loose bulb connections.
  • Do not exceed manufacturing instructions for number of light strands to connect.
  • Never use lit candles to decorate the tree.
  • Always turn off Christmas tree lights before leaving home or going to bed.

Although Christmas tree fires are not common, when they do occur they are more likely to be serious.

(source NFPA's website

Additional Safety Tips

  • Use sturdy, safe candle holders places on a flat surface where they cannot be easily knocked down.
  • Never leave a burning candle unattended...even for a short length of time.
  • If you purchase an artificial tree, look for one that is labeled fire-retardant.
  • Unplug or switch off lights when leaving or going to bed.
  • Periodically check the wires on your lights, they should not be warm to the touch.
  • Do not leave food cooking unattended. 

If you or your loved ones experience a fire or water damage this holiday season call SERVPRO of Henry and Randolph Counties at 765-575-8654, our team is always ready to help! 

Disasters and emergencies always strike without warning.

11/21/2017 (Permalink)

No one plans on a disaster, but you can plan for it!

By preparing now, you demonstrate excellence in readiness planning by compiling a comprehensive information resource to use in case of a disaster. Timely response in a crisis can: minimize business interruption, and reduce secondary damages...saving you time and money.

Are You Ready?

Preparation is a key component for making it through any size disaster, whether it’s a small water leak, a large fire or an area flood. The best time for planning for such events is not when the event happens, but well before it happens. No one ever plans on a disaster, but you can plan for it. Now is the time to ask yourself, “Are you ready for whatever could happen?”

The SERVPRO Emergency READY Profile can help...

The SERVPRO® Emergency READY Profile is a start up approach that provides the critical information needed to begin mitigation and recovery services. It is designed to serve as a quick reference of important building and contact information.

What are the advantages to the SERVPRO ERP?

  • No Cost
    This means there is no need to allocate funds, seriously there is NO COST. What a great value!

  • A concise Profile Document that contains only the critical information needed in the event of an emergency.
    It will only take a little time to complete and will not take you away from current projects. But it will save a lot of time if ever needed.

  • A guide to help you get back into your building following a disaster.
    This can help minimize the amount of time your business is inactive by having an immediate plan of action.

  • Establishes your local SERVPRO Franchise Professional as your disaster mitigation and restoration provider.
    You have a provider that is recognized as an industry leader and close by. We do not require you use us, we just really hope you do!

  • Identification of the line of command for authorizing work to begin.
    This saves time so we can begin the work of mitigating the damage which can save you time and money.

  • Provides facility details such as shut-off valve locations, priority areas and priority contact information.
    Having a quick reference of what to do, how to do it and who to call provides solutions in advance of an emergency so that during the emergency you are "Ready for whatever happens."

Ready to set up your Emergency Ready Profile? Have Questions? Call Us Today – (765) 575-8654

Once the fire is out, who will help put your home or business back together?

9/27/2017 (Permalink)

To you, it's more than just a business, it's your livelihood. 

SERVPRO of Henry and Randolph Counties understands the feelings of frustration and overwhelming concern related to handling fire damage. Our priority is to help you regain control and get your doors open again. 

Armed with industry-approved equipment and expertise. 

SERVPRO will make every effort to restore your business to preloss condition when possible. We use the latest equipment, products and processes to properly remove smoke, soot and fire damage from walls, flooring and air ducts. We will also work to restore furniture and equipment to preloss condition. SERVPRO of Henry and Randolph Counties is available 24 hours a day, 365 days a year to help you get your business back in business. 

Business closures due to fire damage don't just affect the business owner. We understand the affects to employees, their families and the community.

No matter how the fire started, a feeling of concern about business closures, employee safety and equipment replacement seems to follow. After calling the Fire Department to put the fire out, call SERVPRO of Henry and Randolph Counties to clean up the damage. 

Call us at 765-575-8654 for your fire damage restoration needs.